This Privacy Policy describes how your personal information is collected, utilized, and disclosed when you visit or make a purchase from www.purrweave.com (the “Site”).
1. Data Controller The data controller responsible for your personal information under Australian Privacy Law and the General Data Protection Regulation (GDPR) is:
- Corporate Entity: Purrweave Pty Ltd
- ACN (Australian Company Number): 612 345 678
- Registered Office Address: Suite 4.02, Level 4, 15 Lime Street, Sydney NSW 2000, Australia
- Electronic Mail: sisal@purrweave.com
2. Personal Information We Collect When you interact with the Site, we collect certain categories of information necessary to facilitate your commercial transactions and maintain standard website operations:
- Device Information: This includes your web browser details, IP address, time zone, and information regarding how you interact with individual pages on the Site.
- Order Information: When you make a purchase or attempt to make a purchase, we collect specific details including your name, billing address, shipping address, email address, and telephone number.
3. Payment Processing To fulfill your commercial transactions, we do not store, view, or retain your full payment card credentials on our internal servers. All financial transactions are transferred directly to our external payment processor:
- Payment Processor: Stripe
- Purpose: Stripe processes your payment details on our behalf to finalize orders, manage merchant invoicing, and maintain transaction logs.
- Data Handling: Your payment information is processed by Stripe in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Stripe’s utilization of your personal data is governed by their respective privacy documentation.
4. How We Utilize Your Personal Information We utilize the collected Order Information strictly for lawful business management purposes, including:
- Fulfilling transactions placed through the Site (coordinating shipping fulfillment and providing order documentation).
- Corresponding with you regarding operational updates, order status, or administrative notifications.
- Screening transactions for potential commercial risk or fraud.
5. Data Retention Period We maintain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with statutory legal, financial, and tax obligations.
- Transaction & Financial Records: In accordance with Australian taxation laws and European corporate accounting standards, records relating to commercial transactions (including name, contact details, and purchase history) are retained for a mandatory period of seven (7) years from the date of the transaction.
- General Inquiries: Correspondence and general contact records not resulting in a commercial transaction are retained for a period of up to two (2) years, after which they are securely deleted or anonymized.
6. Information Protection Purrweave Pty Ltd deploys appropriate administrative and commercial standard operations to protect your personal information against unauthorized access, alteration, or disclosure. Please note that while we implement robust industry-standard measures to manage data security, no electronic transmission over the internet or digital storage method can be stated as entirely impenetrable.
7. Your Statutory Rights Depending on your geographic location (specifically applicable to residents within the European Union under GDPR and individuals under the Australian Privacy Act), you hold distinct statutory rights regarding your personal data:
- The right to request access to the personal data we hold about you.
- The right to request the rectification or update of inaccurate information.
- The right to request the erasure of your personal data, subject to our statutory data retention obligations (such as mandatory tax and financial record-keeping).
- The right to object to or request the restriction of certain data processing activities.
To exercise any of these statutory options, please submit a formal administrative request to our corporate compliance team via sisal@purrweave.com.
8. Contact Information For supplementary details regarding our privacy operations, or if you wish to file a formal administrative inquiry, please refer to our corporate contact channels:
- Corporate Entity: Purrweave Pty Ltd
- Telephone Support: +61 2 9384 0284
- Electronic Mail: sisal@purrweave.com
