This Shipping & Delivery Policy outlines the transit framework and operational protocols governed by Purrweave Pty Ltd for all orders placed via www.purrweave.com. We are committed to maintaining compliant, reliable logistics for our consumers throughout the European region.
1. Dispatch Location & Corporate Identity All orders are processed and prepared for international dispatch from our facilities in Australia:
- Corporate Entity: Purrweave Pty Ltd
- ACN (Australian Company Number): 612 345 678
- Address: Suite 4.02, Level 4, 15 Lime Street, Sydney NSW 2000, Australia
2. Logistics Partners To ensure transit efficiency, all outbound shipments are handled by premium global couriers:
- DHL Priority
- FedEx Priority
- UPS Priority
3. Delivery Timelines & Tracking
- Estimated Delivery: 5 to 12 business days to European destinations following departure from our facilities.
- Milestone Tracking: Automated tracking emails will be sent to your registered email address at three key stages:
- Order Dispatch: Upon leaving our logistics hub.
- Hub Arrival: Upon reaching the destination country’s distribution point.
- Out for Delivery: When assigned to the local courier for final delivery.
4. Delayed Shipments Protocol If your package does not arrive within 12 business days, please contact sisal@purrweave.com. Our team will open an immediate investigation with the carrier. Depending on the outcome, we will promptly issue a full refund to your original payment method or arrange a priority replacement at no extra cost.
5. Contact Us For any shipping inquiries, please contact our administrative team:
- Telephone Support: +61 2 9384 0284
- Electronic Mail: sisal@purrweave.com
