This website (www.purrweave.com) is operated by Purrweave Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Purrweave Pty Ltd. By accessing our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before accessing or using our website.
1. Corporate Identity & Governing Law Purrweave Pty Ltd is a proprietary company incorporated under the laws of Australia.
- Corporate Entity: Purrweave Pty Ltd
- ACN (Australian Company Number): 612 345 678
- Registered Office Address: Suite 4.02, Level 4, 15 Lime Street, Sydney NSW 2000, Australia
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia, while fully respecting mandatory consumer protection regulations applicable within the European Union.
2. Shipping & Delivery Framework We manage professional international shipping operations primarily focused on consumers within the European geographic region.
- Logistics Partners: To maintain standard operational efficiency, we coordinate our outbound shipments exclusively with premium priority courier services, including DHL Priority, FedEx Priority, and UPS Priority.
- Estimated Delivery Timelines: Standard transit time to European destinations generally spans between five (5) to twelve (12) business days from the date of dispatch.
- Tracking Notifications: To keep you informed of your order progression, automated tracking updates are dispatched to the electronic mail address provided during your checkout sequence at critical milestones, specifically: when the order is dispatched, when it arrives at the primary logistics hub, and when it is out for local delivery.
- Delayed Shipments: In the event that a shipment exceeds the standard delivery timeline, our administration will initiate a formal investigation with the respective carrier. Following the verified outcome of the carrier inquiry, we will coordinate an appropriate resolution, which may include a replacement dispatch or a full financial reimbursement.
3. Transfer of Risk & Ownership In strict accordance with the European Consumer Rights Directive, the risk of loss, damage, or deterioration of the goods remains with Purrweave Pty Ltd throughout the international transit pipeline.
The risk of damage to, or loss of, the products transfers to the consumer only upon the moment you, or a designated third party specified by you (other than the carrier), take physical possession of the delivered items.
4. European Right of Withdrawal (14-Day Returns) If you are a consumer residing within the European Union or European Economic Area, you hold a statutory right to withdraw from this contract without providing justification.
- Statutory Period: You have the right to withdraw from the purchase within fourteen (14) days from the business day on which you, or your designated third party, acquire physical possession of the goods.
- Notification: To exercise your right of withdrawal, you must notify our corporate support team via a definitive written statement sent to sisal@purrweave.com within this 14-day window.
5. Damaged or Defective Merchandise We maintain a structured, friction-free protocol to address instances where items are received with structural flaws or transit damage.
- Reporting Protocol: If your product arrives damaged or exhibits clear defects, you are requested to contact our customer support team via electronic mail (sisal@purrweave.com) within fourteen (14) days of delivery.
- Required Documentation: Please provide your standard order details along with clear photographic evidence illustrating the specific defect or damage.
- Resolution Policy: Upon verification of the photographic documentation by our internal team, we will process a full refund or arrange a priority replacement shipment. No physical return of the damaged item is required, eliminating additional logistical inconvenience for the consumer.
6. Contact Information Questions regarding these Terms of Service should be directed to our corporate headquarters:
- Corporate Entity: Purrweave Pty Ltd
- Registered Office Address: Suite 4.02, Level 4, 15 Lime Street, Sydney NSW 2000, Australia
- Telephone Support: +61 2 9384 0284
- Electronic Mail: sisal@purrweave.com
